FAQs
Product Info
What are the dimensions of the wallet?
The wallet is a size of a standard credit card: 3.37 inches (85.6 mm) x 2.125 (53.98 mm). The thickness of the wallet is 0.28 inches (7 mm).
What is the weight of the wallet?
The wallet alone weighs 120g
What material is the wallet made of?
The wallet is made from high grade aluminum, the finish of the wallet is fine sandblasted and treated with strong anodization to make it more durable and scratch resistant.
How many cards can I fit in the wallet?
The wallet has 3 different capacity settings, and it can fit up to 20 cards at the highest setting, just make sure you set your wallet to the appropriate capacity so you can use it easily and effectively.
Is this wallet RFID protected?
Yes, it is. The wallet is made from 4 independent sheets of aluminum that give the wallet a high level of protection against card scanners.
How do I use the wallet?
The wallet is used by garbing the cards, pulling them out and fanning the out for an easy pick trough.
For a more in-depth explanation please check out our How To Use video tutorial here.
How do I adjust the wallet to be able to take more cards?
Place the wallet in front of you so the cut out that you use to pull the cards out is on the Top Right corner. Remove the panel facing you using hex key we provided and you will find the adjustment board. Remove the flexible straps from their sockets and you will see all the suggested positions for higher capacity laser cut in for ease of use. Take a look at all the available adjustments and place the flexible straps back according to your needs. Screw down the front plate back on and you are good to go.
For a more in-depth explanation please check out our Wallet Adjustment video tutorial here.
Shipping and Returns
What shipping company are you using to ship all the wallets?
For a safe and fast the shipment of our products to you we will be using DHL.
How long will it take for my wallet to arrive?
It all mostly depends on the regulations of your country. If you make and order form Monday to Friday the shipment will be made within 48 hours. The time from ordering to shipment is so long because we take care to customize every wallet we send out to your specification, and that takes time. When the product is shipped to United States for example it will take around 7-15 days to arrive to your address.
Do you offer free worldwide shipping?
We do offer free world wide shipping for every order over 40usd for some countries, please check the list of countries (check here). For more information about shipping fees to your particular county contact Customer Support for more info.
Can I pay extra for an express delivery?
Unfortunately no. The time we take for assembly of your particular wallet cannot be shortened because this is the minimum time to check everything and make sure your product comes assembled to your specifications. We also need time to double and triple check every order before sending it out. When it comes to shortening the actual travel time that is also impossible at this time because we are already using the fastest available transportation to your address available to us.
Do I need to pay some custom fees?
Yes, depending on where you live the fees will warry.
Where can I find the tracking number for my order?
When you make and order we will need 48 hours to process all the info and ship out the order, after which you will get a tracking number at the e-mail address you provided for us. If you cannot find the e-mail in your inbox please check the Spam folder too. If it's not there as well contact Customer Support and we will get back to you as soon as possible.
Can I update my order before the shipment is made?
If you would like to update or change your order please contact our Customer Service and if your order still hasn't shipped we will see to your update or change.
For a more in-depth explanation please check out our Wallet Adjustment video tutorial here.
Can I return the wallet if I don't like it?
Yes, you can. If you aren't satisfied with our wallet you can return it to us within 30 days from the purchase. For more information on our Return Policy please clickhere.
What is the state of the wallet that is applicable for a return?
The wallet must be unused and packed with all the original accessories, just like when you received it. Only upon inspection will we approve a refund to be made.
How long do I have to wait for the refund?
After receiving the return and inspecting it we will start the process of the money refund to the initial payment account within 1 to 5 business days.
Do you offer refunds for Belvion products bought outside of your website?
We offer refunds only for products bought on our platform: belvion.com. For any products bought outside of our platform you should see the return policy of the official dealer where you made the purchase.
Warranty
What isn't covered by the warranty?
Normal ware and tare of the product during normal use like scratches, fading or drop damages, neglected use or improper maintenance, unauthorized upgrades, modifications and repairs are not covered under warranty. Only original, unaltered and unmodified wallets will be acceptable under warranty. To see our full Warranty policy click here.
How long is the warranty on Belvion wallets?
We believe in the quality of our products and we offer life time warranty on any defects that were made during manufacturing on any of our metal plates that the wallet is made of. The product will have to be sent to us for review and if failure of our product is detected the warranty will apply.
Do I need to activate my warranty?
No, there is no need to activate the warranty. The moment that you buy a product from us you will be under warranty and the order information will be one of the things that will be used to determine the legitimacy of your claim, so please have your order information stored somewhere where you can easily find it and use it if need be.
My wallet has a defect that is under warranty, what do I do now?
You will need to send our Customer Service pictures of the product and your order information for review. If you would like to file a warranty claim please click here.
Do I need to pay some custom fees?
Yes, depending on where you live the fees will warry.
Where can I find the tracking number for my order?
When you make and order we will need 48 hours to process all the info and ship out the order, after which you will get a tracking number at the e-mail address you provided for us. If you cannot find the e-mail in your inbox please check the Spam folder too. If it's not there as well contact Customer Support and we will get back to you as soon as possible.
Other questions
Does it matter what capacity I select while ordering the wallet?
Every wallet will be preset to your specifications, so if you know how many cards you will use in the wallet tell us and your wallet will come already prepared for the challenge. If you don't know than no problem, just check our video on how to properly adjust the capacity of the wallet here, and you will be good to go.
Can my cards be damaged?
No, you don't. The design of the wallet is such that the money can be folded in thirds and inserted just like cards. For more info check out our video explanation on how to use the wallethere, you will see a clear example on how this wallet handles cash.
How do I install the clip?
You can check out our video explanation on how to install the clip on the wallethere,
Can I change some parts of the wallet with the new parts?
Yes. Our wallet is fully modular, all the parts can be upgraded with new or old official parts. We plan to have updates on the base model coming out in the future and that will be compatible with the firs wallet that we ever made, so you don't have to worry is your wallet compatible with this new update, it is.
Is it easy to insert the cards in the wallet?
Yes, it has one of the easiest and intuitive methods of insertion on the market. You can insert up to 3 cards at once as easily as you would do one, and if you want to insert 10 cards all at once - no problem, just watch this video here and you will see how easy it is.